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Simplification. Accuracy. Security. Speed.

SIDES has six exchanges that support each critical step in the unemployment insurance claim process. Each exchange can be implemented separately or together – allowing implementation based on your organization’s budget, resources, and time allocation.

There are two options of implementation for each of the six exchanges:  SIDES E-Response and SIDES System Integration. Both options are web-based and developed through a partnership with the U.S. Department of Labor and State Workforce Agencies to simplify and streamline requests and responses for unemployment insurance information. Both SIDES E-Response and SIDES System Integration use a nationally standardized electronic format to process UI information that is accurate and highly secure.

 
 
 

Exchange
Separation Information (SI) Exchange

The Separation Information Exchange uses an automated system to expedite sending separation information once a claim has been filed.

  • Prevent improper payments
  • Reduce improper payment rates
  • Gain expedited response times through automated pulling of requests
  • Ensure full data completion of responses
  • Eliminate reliance on mail or fax
  • Reduce mailing costs and staff time
 
 
 

Exchange
Monetary and Potential Charges (MPC) Exchange

The Monetary and Potential Charges Exchange electronically notifies employers of wages used to setup a claim and allows them to verify correct wages are being used for every claim.

  • View potential charges to employer tax accounts
  • Gain additional separation information faster
  • Ensure accuracy of wage claims
  • Eliminate reliance on mail or fax
  • Reduce mailing costs and staff time
 
 
 

Exchange
Additional Fact-Finding (ADF) Exchange

The Additional Fact-Finding Exchange allows states to electronically communicate with employers and TPAs in relation to unique questions during a claim investigation.

  • Eliminate claim investigation delays due to unique questions
  • Speed up processing by getting questions quickly and securely answered
  • Receive decisions quickly and timely
  • Eliminate reliance on mail or fax
  • Reduce staff time
 
 
 

Exchange
Determinations & Decisions (DD) Exchange

The Determination and Decisions Exchange notifies employers of non-monetary decisions electronically and allows quick expediting of appeals.

  • Reduce improper payments
  • Expedite the appeals process
  • Receive decisions quickly and timely
  • Eliminate reliance on mail or fax
  • Reduce mailing costs and staff time
 
 
 

Exchange
Earnings Verification (EV) Exchange

The Earnings Verification Exchange automates audits and responses through automated delivery of requests and outstanding tasks.

  • Receive electronic notification of audit requests and responses
  • Reduce response time
  • Stop improper payments at an early stage
  • Reduce benefit year earnings improper payments
  • Send requests based on National New Hire Directory and State New Hire Directory
 
 
 

Exchange
Benefit Charges (BC) Exchange

The Benefit Charges Exchange assists with the detection of improper payments and provides final charge notices electronically at the end of a billing cycle.

  • Receive final charge notices electronically
  • Receive all final charge notices promptly at the end of a billing cycle
  • Eliminate reliance on mail or fax
  • Reduce mailing costs and staff time
 
 
 

SIDES E-Response Solution

What is SIDES E-Response?

SIDES E-Response is an online tool for employers to quickly, accurately, and securely respond to state unemployment insurance requests. It’s built for ease of use and allows employers to log onto the website and submit responses anytime and anywhere.

With SIDES E-Response:

  • Gain direct online communication
  • Have confidence in accuracy of data and transmission
  • Eliminate lost responses and submission errors
  • Reduce personnel time and effort
  • Enhance the integrity of the UI system
  • Reduce UI tax rates improper payments and overpayments
  • Ensure national format consistency for any size business
Exchange

How does SIDES E-Response Work?

SIDES E-Response is a free website for employers of participating states that allows submission of UI requests directly to state employment agencies. When you receive a request, you simply use the provided PIN to access and complete the responses. Once completed, a confirmation number and downloadable PDF will immediately be available for your records.

Exchange

What are the Setup Requirements for SIDES E-Response?

SIDES E-Response does not require IT development or system integration - users simply need an internet connection to logon and access the exchanges.

Exchange

Is SIDES E-Response the Best Option for Me?

SIDES E-Response is ideal for employers with a small number of UI claims.

Exchange

How do I get started with SIDES E-Response?

Each state handles their own management and onboarding of the SIDES E-Response solution. If you are interested in implementing SIDES E-Response, use the link below to find your appropriate state information.


 

 

 

SIDES System Integration Solution

What is SIDES System Integration?

SIDES system integration - involves the use of web services to connect to a model software tool for employers to quickly, accurately, and securely respond to state unemployment insurance requests. It’s a free tool for employers, Third Party Administrators (TPAs) and Professional Employer Organizations (PEOs) of participating states who handle a large volume of UI information requests or who are doing business across multiple states.

With SIDES System Integration:

  • Create efficiencies across UI claim processing
  • Have confidence in accuracy of data and transmission
  • Eliminate lost responses and submission errors
  • Gain consistency across all claims and states
  • Reduce personnel time and effort
  • Enhance the integrity of the UI system
  • Reduce UI tax rates, improper payments and overpayments
  • Ensure national format consistency for any size business
Exchange

How does SIDES System Integration Work?

By implementing SIDES through system integration, employers and/or their representatives will be provided model software for connecting to the SIDES Central Broker and use web service transactions to ensure information is transferred securely to its destination. It has multiple layers of security that require authentication certificates and encrypted records and files.

Exchange

What are the Setup Requirements for SIDES System Integration?

SIDES system integration requires employers, TPAs, and PEOs to develop software to connect internal IT systems to the SIDES Central Broker. The solution was developed using an open design and following industry standards. Each employer, TPA, or PEO's system is unique and integrating SIDES using web services does require changes to current IT systems and processes. Technical assistance and online training are provided during implementation and ongoing usage periods.

Exchange

Is SIDES System Integration the Best Option for Me?

SIDES system integration is ideal for employers, TPAs and PEOs who deal with large volumes of UI information requests or who do business in multiple states. While it does require up-front integration resources, it has the potential to streamline response processes, reduce paperwork, and save time and money once it's fully implemented.

Employers, TPAs, and PEOs who implement SIDES using system integration may wish to use the SIDES E-Response website while completing the interface programming efforts.

Exchange

How do I get started with SIDES System Integration ?

If you are interested in implementing SIDES using system integration, contact the NASWA SIDES Team for additional information.

 

NASWA UI Information Technology Support Center
In Partnership with USDOL
444 North Capitol Street, NW | Suite 300 Washington, DC 20001
webmastersupport@itsc.org