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RFP: Centralized Identity Verification Service


The Unemployment Insurance (UI) Integrity Center (Center) was established to develop “innovative UI program integrity strategies to reduce improper payments, prevent and detect fraud, and recover any improper payments made.” [] The efforts of the Center are managed by the National Association of State Workforce Agencies (NASWA), Center for Employment Education and Research (CESER) under a cooperative agreement with the US Department of Labor (USDOL).

One of the Center’s current tasks is to define, develop, test, and implement a centralized identity verification/identity proofing service to State Workforce Agencies (SWA’s). This Identity Verification Service (IDV) will operate as a part of the Center’s Integrity Data Hub (IDH) and the output of the IDV service will be provided to the SWA’s along with other cross-matching and analysis from the IDH.

Purpose of This RFP

In September 2019, the Center received funding from USDOL to provide a centralized IDV service to address the need for SWA’s to incorporate identity verification into their UI claims process, leveraging the existing IDH infrastructure and processes. As such, the Center is seeking industry partner(s) to provide the Center with a software-as-a-service (SaaS) Identity Verification/Identity Proofing capability.

The Center is seeking a solution that will deliver a determination of identity validity based upon information presented to the vendor through the IDH. For this purpose, the Center is requesting responses from qualified vendors capable of utilizing their products and services with the IDH to validate a UI claimant’s self-attested information.

Reponses must be received electronically by 5:00 p.m. Eastern Standard Time on December 6, 2019 at Questions regarding this RFP and additional information on the Data Hub technical architecture should be submitted to


RFP: Centralized Identity Verification Service 
RFP Q & A's Part I : IDV RFP Questions and Answers Part I

RFP Q & A's Part II : IDV RFP Questions and Answers Part II
RFP Webinar Attendees

Identity Verification RFP Webinar Registration Link



IDV RFP Webinar



RFP Timeline

RFP Activity​ Timeline​
Identity Verification RFP Webinar* November 6, 2019
Final Clarification Questions November 15, 2019
Questions and Responses Posted November 22, 2019
Proposals Due December 6, 2019
Offeror Presentations** December 20, 2019
Best and Final Offer Pricing (optional) January 10, 2020
Award (anticipated) January 24, 2020

* The Webinar is designed to afford the opportunity for offerors to formulate additional questions and provide their input/comments. Webinar registration, a PDF copy of this RFP, and RFP questions and answers will be posted at

** Offeror presentations may be conducted with selected bidders determined to be within the competitive range for awards and may not include all bidders. Offeror presentations may be conducted virtually via web, or on-site at NASWA in Washington, DC. Travel and associated costs are the responsibility of the offeror.

The Center reserves the right to invite offerors to participate in detailed discussions, clarifications to responses, and presentations/demonstrations subsequent to the proposal due date.

NASWA UI Information Technology Support Center
In Partnership with USDOL
444 North Capitol Street, NW | Suite 300 Washington, DC 20001