Integrated Workforce Registration System (IWR)
The IWR acts as the “common front door” to all of the workforce agencies’ programs and systems (unemployment insurance, employment services and workforce/training). The software application was originally developed using Dislocated Worker funds through a grant from the US Department of Labor. These funds provided NASWA’s Information Technology Support Center (ITSC) with the opportunity to work with 3 states in defining how the IWR will be built and configured for any states that would be interested in using the application in the future. The partner states and ITSC developed flexible requirements that would allow for a job-seeker to register with one program but have the data propagated to all systems. This approach provides the job-seeker with a more streamlined entry into the agencies’ systems by capturing all common data elements once, upfront, and allowing for the ancillary systems to still operate and function as originally designed. The IWR enhances the overall user experience while still allowing for the agencies to capture relevant information about the job-seeker.
(For some good foundational information on the IWR system, please go to:
rc.workforce3one.org).
Broken into three different modules the IWR can operate as one or three individual applications. The following provides an outline of each of these functions:
Single Sign On (SSO): In current state workforce environments there is no “one size fits all solution” to workforce applications. Often each online software application requires that the job seeker create and maintain a unique user id and password to access services. The SSO module for the IWR enhances some of the open source technologies that are available to create a gateway to each of the workforce systems. This gateway will intercept all incoming requests for services for the workforce system and requires the job-seeker to authenticate. SSO eliminates the need for multiple user ids and passwords while assisting state staff with a single location to manage and maintain user access and privileges.
Common Registration: The registration module of the IWR was created to eliminate the need for job-seekers to enter information multiple times while receiving services from workforce agencies. Demographics, work history, and profile information is normally all information that is required in each of the different programs and systems. The common registration portion of the IWR collects the information once upfront from the job-seeker and then passes that information to all relevant workforce systems that would need that data. This eliminates duplication for the job-seeker and also creates a more real time data transfer for each of the state systems.
Workforce Integrated Profile Page (WIPP): The WIPP is the information hub of the entire IWR application. This application communicates not only with the associated IWR application modules but also with the different workforce systems within the agency. Developed in a modular manner, the WIPP can handle multiple data feeds from workforce agencies allowing for real time personalized information to be presented to the job-seeker (job matches, training opportunities, job fairs and workshops, social media feeds, unemployment insurance claim information, a message center, labor market information, one-stop services and information, etc.). The information shared creates a more personalized view into the job-seekers’ services and profiles from the workforce perspective. This information can assist the job-seeker with receipt of different services available while eliminating simple inquiry calls from the agency.
