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Websites are playing an increasingly important role in disseminating information to large audiences. State Workforce Agencies have a responsibility to communicate effectively with employers and job seekers/claimants. With each state maintaining its own site, components such as site design and content presentation vary greatly from state to state. In some situations, information may be difficult to locate, or may be ambiguous, incomplete or dated. The site’s layout and navigation might be confusing.
In collaboration with USDOL, following a detailed review of existing state web sites, the ITSC developed the State UI Website Prototype as the proposed standardized approach for the structural organization and visual layout of state UI claimant and employer informational content, and also to provide examples of straightforward wording of the content.
Log in to the Members-Only Section to view the prototype demo and more information.
To ensure that information cannot become ‘buried’, and to minimize user clicking, a strict 3 level maximum depth was adopted: