Welcome to the ITSC Website!

The Information Technology Support Center was established as a national resource by the United States Department of Labor, to assist all state Unemployment Insurance agencies in the area of Unemployment Insurance Information Technology.

The ITSC website plays an important role in increasing communication and content sharing between states. The website provides a channel to keep abreast of current IT related issues and needs within the UI community. The website is the main resource for states to access applications, shared state information and UI IT modernization data.

*Mississippi, Rhode Island, Maine Unemployment Insurance Consortium Request For Proposal: Infrastructure as a Service (IaaS) *

Circulation Date: April 20, 2015
Bidders Webinar/Teleconference: April 28, 2015 – 2:00 PM EDT |
Proposal Submission Date: June 23, 2015; 5:00 PM EDT to rfp_responses@itsc.org


- Guidebook/Wiki Update: UI IT Modernization Pre-Implementation Planning Checklist
Building on lessons learned from previous state implementations of modernized UI IT systems, ITSC has developed this checklist for states to use prior to “going live” with a new system. Login to the Members-Only section to access the checklist. Click here to view the announcement, TEN 28-14.
- Business Analyst Boot Camp for UI SMEs
ITSC is pleased to announce a new course, Business Analyst Boot Camp for UI Subject Matter Experts (SMEs). For more information on the training or to access materials, login to the Members-Only section and access the UI Learning Center Learning Catalog. Click the title above for the course description. Business Analyst Boot Camp for UI Subject Matter Experts (SMEs)

ITSC Products
- ITSC IBM Rational Requirements Composer
A requirements gathering tool that provides rich requirements definition capability in a single Web-based application.
- UI Learning Center
Online UI program and technical training for all federal and state employees within the UI Program.
- Project Collaboration Portals
A collaborate environment for the UI community and state project teams to interact with each other and share information.