A collection of checklists and resources that leverages lessons learned and state practices gathered by UI ITSC. These checklists help states navigate and prepare for activities such as security assessments, launching a new system, and more. In addition, UI ITSC facilitates state roundtable forums and documents state practices to share with members.
These checklists and resources are a collection of state practices and is available only to members. To access the links below, you will be prompted to sign in. Contact webmastersupport@itsc.org to create an account.
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A checklist based on NIST 800-53 rev 4, to assist states in preparing their UI IT systems for security assessments conducted by agencies such as the IRS, SSA, and NDNH.
Building on lessons learned from previous state implementations of modernized UI IT systems, UI ITSC and USDOL has developed a UI IT Modernization Pre-Implementation Planning Checklist for states to use prior to "going live" with a new system. This comprehensive checklist denotes critical functional areas for states to verify prior to launching including, but not limited to, technical IT functions and UI business processes that interface with the new system.
Many states are familiar with cross matching UI claims with the National Directory of New Hires (NDNH) and the Social Security Administration (SSA) which are used for the prevention, detection, and collection of benefit overpayments. UI ITSC compiled a "checklist" of common cross matches and data exchanges that most states use. The checklist presents both federal and state specific cross matches and data exchanges with short descriptions of each and the corresponding UI functional areas.
A state roundtable held on May 13, 2019 discussing the use of the Cloud in Unemployment Insurance IT systems. Six states presented their experiences and lessons learned from their implementations of the Cloud.
A state roundtable held on February 28 and March 1, 2019, states shared their practices on assigning adjudication/non-monetary issues to staff and experiences using automated processes to manage workflow/work items.
A series of state roundtables held in October 2018 on state practices when launching a new UI IT system and managing implementations of claimant or employer portals, single sign on (SSO), and rolling out new credentials to customers.
