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Request for Proposal - Closed


Unemployment Insurance Lower Authority Appeals Information Technology Assessment

The National Association of State Workforce Agencies (NASWA), Information Technology Support Center (ITSC) is seeking a contractor who can develop an assessment plan and successfully conduct an assessment of the current status of the Unemployment Insurance (UI) Lower Authority Appeals (LAA) process system. The contractor will review the LAA process in each state, develop a summary report based on the results of the assessment, and recommend and provide necessary training and technical assistance (T&TA) in a cost effective manner, based on resources that are available. This project will consist of two Phases:

  • Phase 1 includes: the design of an assessment tool, collection of information from all 53 state UI agencies, a limited review of other federal and/or state programs with an appeals process, review of IT tools supporting these systems, and preparation of a final report.
  • Phase 2 will consist of the design and development of T&TA tools and documents that can advise the states on how to improve their LAA operations and outcomes. If sufficient resources exist, consultations with individual and/or groups of states may be undertaken under the scope of this project.

The RFP consists of the following documents:

Important Dates:

RFP Publication Date:  April 12, 2012 
Proposal Due Date: May 18th 2012, by 5:00 p.m. EDT to
Proposal Review and Evaluation Period: May 21 through July 13, 2012
Contract Award: July 27, 2012
Anticipated Contractor Start Date: August 6, 2012
Estimated Project Completion Date: February 28, 2013